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Software as a Service (SaaS) is a web-based service which also goes by the name on-demand Software. It uses the internet to conveniently make software available for direct use to its clients. It provides many benefits to the biotech, healthcare, and pharmaceutical industries. Particularly, its ease and flexibility of use made SaaS a revolutionary method of delivering software to the end user.

Hearing complaints is dreaded by any organization, but it can be a deeper issue for the regulated sector. The truth is that addressing complaints is an opportunity for improvement if they are managed positively. 

Any organization which relies on quality control to sustain their relationships needs to have an effective complaints strategy in place. Clear procedures to govern these relationships will ensure that employees and managers inside your organization know what to do when a complaint is made. 

Even an organization with stellar leadership and a solid core of employees experiences hiccups from time to time. Despite having assembled all the ingredients for a great organizational culture or a superior product, the public generally understands that a company or department is not likely to have everything perfected at the outset. However, in the pharma and healthcare industries, a lower tolerance for error exists because mistakes have a greater potential of being damaging to human life.

In the world we live in today, mass production of goods and industrial development is on the increase and the economy thrives on the capability of countries to export to other countries for profit. These production companies comprise of different departments that work collectively in ensuring productivity is continuous and efficient. Hence, it is important that no matter how sophisticated the production process may be, certain standards and quality of the product must be attained to constantly meet the company’s targets.

The advent of the internet has made the world a global and digital village where every firm and business is continuously striving to adapt to the new changes in the digital world. The Electronic Quality Management Systems (eQMS) have no doubt gained popularity amongst companies that are now embracing it due to its enormous benefits to the organization, its products, clients, and staffs over the paper-based QMS.

In a world that is becoming more digital each day, the healthcare environment is facing complex challenges. It’s clear that healthcare companies will need to embrace open systems that allow for sophisticated analysis of multiple data streams and the development of customer-centric services. So how far are we in the digitalization of healthcare? 

The main objective when choosing an eQMS is that it supports the goal of integrating quality with the company’s objectives. Rather than treat quality as a department, then, the eQMS supports the dissemination of quality related values throughout the entire process of production. This involves quality integration at global scales; rather than being locally implemented at the level of each department, general and uniform quality expectations are properly integrated into the management enterprise and applied at every operational level. 

Software and cloud services have evolved to offer more than just a convenient place to store files and make them accessible from anywhere. They now provide far more in the way of collaboration, data analysis, and connectivity. Yet, as regulatory requirements and security capabilities proliferate, IT managers and smaller business owners are often challenged with questions about cloud security they do not have the knowledge or expertise to answer.

A QMS implementation can be a complex task. We analysed all the steps to guide you with our QualityKick implementation.